Sales Assistant: RealCraft
Part Time • Gig Harbor
Benefits:
- Matching Simple IRA
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
Sales Assistant
About the Position:
The Sales Assistant plays a key role in keeping our sales team running smoothly and our customers well supported. You’ll work with both customers and internal teams to manage communication, help with orders, and take care of the day-to-day tasks that keep things moving.
If you enjoy helping people, staying organized, and working in a collaborative environment, this role could be a great fit. We’re looking for someone who communicates well, takes initiative, handles multiple tasks with confidence, and brings a positive, dependable attitude to the team.
Who we are:
RealCraft designs and builds premium doors and hardware for creative homeowners, architects, and designers nationwide. We use real materials to build our true timber doors and solid metal hardware. Every door is proudly handcrafted onsite. Quality, craftsmanship, and accountability drive everything we do.
RealCraft designs and builds premium doors and hardware for creative homeowners, architects, and designers nationwide. We use real materials to build our true timber doors and solid metal hardware. Every door is proudly handcrafted onsite. Quality, craftsmanship, and accountability drive everything we do.
Compensation & Benefits
· $25 - $29 per hour for this part-time position
· Hours are somewhat flexible, Monday through Thursday, 5-7 hours per day. Must be able to start work at 7:30AM.
· PTO, paid holidays, and matching IRA
· Part-time, on-site position (works closely with sales and production teams)
· Collaborative, values-driven workplace
What you will do:
Customer Support
- Be the first person customers contact and help direct questions to the right team
- Answer questions about orders, timelines, and shipping
- Help resolve customer issues and escalate when needed
- Follow up with customers to request reviews and feedback
Sales Support & Outreach
- Assist the sales team with customer follow-ups and communication
- Help gather feedback about the website, ordering process, and products
- Share customer insights with sales and marketing teams
Order Support
- Review online orders for accuracy and product availability
- Confirm shipping details and communicate any changes or delays
- Work with Shipping, Production, and Accounting to resolve order questions
Showroom & Visitor Support
- Keep the showroom clean, organized, and welcoming
- Prepare for customer visits and meetings
- Help maintain and update showroom displays
- Greet visitors and create a positive first impression
Office Support
- Answer phones and manage shared inboxes
- Help schedule meetings and handle basic admin tasks
- Assist with data entry, filing, and document prep
- Order office supplies and help keep the office organized
- Support team projects, meetings, and special events as needed
Experience & Qualifications:
· At least one year of experience in customer service, admin support, or a similar role
· Strong organization skills and the ability to juggle multiple tasks while staying detail-focused
· Comfortable using Microsoft Office (Excel, Word, Outlook)
· Clear and professional communicator, both written and verbal
· Positive attitude and ability to build strong relationships with customers and teammates
· Experience supporting a sales team is a plus
· Familiarity with tools like Shopify, HubSpot, Trello, and DocuSign is helpful
· Interest or experience in design, architecture, or home décor is a bonus and fits well with RealCraft’s craftsmanship-focused work
If you’d like to be a part of a local, family-owned business, and make an impact within our sales team, we’d like to hear from you. Contact us through this platform or on our Careers page at www.realcraft.com.
Compensation: $25.00 - $29.00 per hour
Our Mission
We're on a mission to eliminate the soullessness of mass production and spearhead a return to craftsmanship by using genuine materials, offering unparalleled customization, and building each door by hand with time- honored techniques.
Our Story
As a young carpenter, Don Rees was dismayed by the consumerism and conformity of the homebuilding industry. He wanted to build homes that were authentic and unique to each client. So Don started building custom timber frame homes in 1976. Don couldn't find ready-made doors that matched each client's style, so he started to make custom doors for each home as well.
This commitment to finding unique solutions led Don to create his first swing-out carriage garage doors on a home in 1995. Soon these solid wood carriage doors became a hallmark of his projects. Before long the demand for carriage doors became so great that Don decided to take the plunge and switch from home building to custom doors full time. That custom door business, Real Carriage Doors, evolved into what is now RealCraft.
Today, RealCraft builds custom, hand-crafted doors and hardware to help homeowners escape from the conformity of mass produced products and find the unique piece that will express their style and last for decades.
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